Refund Policy
Last updated: 22 September 2026
1. Plans and billing
PrepNexz paid plans are billed in advance for the chosen billing period (monthly or annual). Your plan remains active until the end of the period you have paid for.
2. Refund eligibility
Paid plans are non-refundable for the current billing period once a payment has been processed. If a feature is materially unavailable due to a confirmed platform outage that we are unable to resolve, you may request a proportional credit by contacting support@prepnexz.com within 14 days of the issue.
3. Feature credits
Per-user feature limits and any included credits reset daily or per billing cycle as described on the plan page. Unused credits or limits do not roll over and are not refundable.
4. Cancellation
You can cancel a paid plan at any time from your account or by emailing support@prepnexz.com. Cancellation stops future renewals; you keep access until the end of the current paid period.
5. Account removal
If your account is deleted by a company administrator or PrepNexz for violation of the Terms of Service, no refund is issued for the remaining period.
6. How to request
Send refund or cancellation requests to support@prepnexz.com with your account email and plan details. Approved credits are applied to your next renewal.